FAQ – OutdoorGate Asia

Children aged between 3 to 10 years old can participate in mangrove kayaking.

Yes, all kids must be paired with a parent or an adult in the kayak.

We offer double kayaks for 2 people and a special triyak for 3 people, provided the combined weight does not exceed 200kg.

Yes, personal flotation devices are provided for all participants for safety.

Yes, we have changing rooms and toilets available for your convenience.

Parking is free and readily available at our location.

Absolutely! Senior citizens who regularly exercise are welcome to join.

Individuals with heart diseases or back injuries are advised not to participate for their safety.

To ensure a smooth experience for all our guests, please review our cancellation policy below. The policy differs based on group size.

Full Refund: To receive a full refund, you must cancel more than 72 hours (3 days) before your scheduled session.
50% Refund: If you cancel between 24 and 72 hours before your session, you are eligible for a 50% refund.
No Refund: No refunds or rescheduling will be offered for cancellations made with less than 24 hours’ notice or for no-shows.

Full Refund: To receive a full refund, you must cancel at least 14 days in advance.
50% Refund: If you cancel between 7 days before your session, you are eligible for a 50% refund.
No Refund: No refunds or rescheduling will be offered for cancellations made with less than 72 hours notice or for no-shows.

To request a cancellation or to reschedule your booking, please contact us directly through one of the following methods:

Your safety and enjoyment are our top priorities. If we must cancel a tour on the day of the activity, our policy is as follows:

Cancellation Due to Weather ⛈️ If we cancel the tour due to unsafe weather conditions (such as a thunderstorm or strong winds), you will be offered two choices:
- Reschedule your tour for another available date, free of charge.
- Receive a 50% refund of your booking fee.
Cancellation Caused by Us In the rare event we have to cancel due to an operational issue on our part (e.g., guide unavailability or equipment problems), you will be offered two choices:
- Reschedule your tour for another available date, free of charge.
- Receive a 100% full refund.

We will contact you as soon as possible if any cancellation is necessary.

Yes, all participants will receive guidance on paddling and safety training before starting the kayak journey down the river.

Yes, halfway through the journey, we will stop for mangrove and wildlife interpretation by our guide.

A light picnic with juice and fruit is included and will be served during a stop in the mangrove.

We accept payment by credit card and bank transfer during online booking.

Post-tour meal options include beef, chicken, seafood, and vegetarian dishes.

Alcohol is not allowed before and during the tour for safety reasons.

Yes, you can take pictures and videos during the tour when it is safe to do so and the kayaks are stationary.

Yes, you can rent a dry bag for RM5. Please select this option during online booking.

We can accommodate groups of up to 20 people. Please contact us directly for group pricing and to arrange your booking.