Questions, answered.

Children aged 3 to 10 are welcome to join the mangrove kayaking.

For safety, every child must share a kayak with a parent or another adult.

We use double kayaks for 2 people and a special “triyak” for 3, as long as the combined weight stays under 200 kg.

Absolutely. Senior citizens who exercise regularly are very welcome to join us on the water.

For their own safety, we ask that anyone with a heart condition or a back injury sits this one out.

We can host groups of up to 20 people. For group pricing and to lock in a date, just reach out to us directly.

Yes — life jackets (personal flotation devices) are provided for every participant, for everyone’s safety.

Yes. Before we head down the river, everyone gets a hands-on briefing on paddling technique and safety, so first-timers feel confident from the very first stroke.

Definitely. Around the halfway point we pause so your guide can share the story of the mangroves and the wildlife that lives among them.

Yes — a light picnic of juice and fresh fruit is included, served during a peaceful stop among the mangroves.

Yes. Changing rooms and toilets are available at the kayaking station for your comfort.

Parking is free and easy to find right at our location.

Of course — go ahead whenever it’s safe and the kayaks are steady. Those still moments among the mangroves make the best shots.

Yes. Dry bags are available to rent for RM 5 — just add one when you book online to keep your phone and valuables safe.

For everyone’s safety, alcohol is not allowed before or during the tour.

After you paddle, you can round off the morning with a meal — beef, chicken, seafood, or a vegetarian option.

When you book online, you can pay by credit card or bank transfer.

To keep things smooth for every guest, please review the policy below. It differs by group size.

Individuals & small groups (1–5 people)

• Full refund — cancel more than 72 hours (3 days) before your session.
• 50% refund — cancel between 24 and 72 hours before your session.
• No refund — for cancellations under 24 hours’ notice, or for no-shows.

Large groups (6 or more people)

• Full refund — cancel at least 21 days in advance.
• 50% refund — cancel at least 14 days before your session.
• No refund — for cancellations under 72 hours’ notice, or for no-shows.

How to cancel or reschedule

Just reach out to us directly:

• Phone / WhatsApp: +6013-485 1228
• Email: tour@outdoorgate.asia

Your safety and your enjoyment come first. If we have to cancel on the day of the activity:

• Bad weather ⛈ If we call it off due to unsafe conditions — a thunderstorm or strong winds — you can either reschedule for another day free of charge, or take a 50% refund.
• An issue on our side In the rare case we cancel for an operational reason (say, guide availability or an equipment problem), you can reschedule free of charge, or take a full 100% refund.

Either way, we’ll be in touch as early as we possibly can.