Questions, answered.

Children aged 3 to 10 are welcome to join the mangrove kayaking.

For safety, every child must share a kayak with a parent or another adult.

We use double kayaks for 2 people and a special “triyak” for 3, as long as the combined weight stays under 200 kg.

Absolutely. Senior citizens who exercise regularly are very welcome to join us on the water.

For their own safety, we ask that anyone with a heart condition or a back injury sits this one out.

We can host groups of up to 20 people. For group pricing and to lock in a date, just reach out to us directly.

Yes — life jackets (personal flotation devices) are provided for every participant, for everyone’s safety.

Yes. Before we head down the river, everyone gets a hands-on briefing on paddling technique and safety, so first-timers feel confident from the very first stroke.

Definitely. Around the halfway point we pause so your guide can share the story of the mangroves and the wildlife that lives among them.

Yes — every tour includes a snack and a cooked meal.

Yes. There are showers and toilets at Grovey Floating House.

Parking is free and easy to find right at our location.

Of course — go ahead whenever it’s safe and the kayaks are steady. Those still moments among the mangroves make the best shots.

Yes. Dry bags are available to rent for RM 5 — just add one when you book online to keep your phone and valuables safe.

For everyone’s safety, alcohol is not allowed before or during the tour.

Yes. The cooked meal is included in every tour, and you choose it when you book, from the options on the booking form.

You pay online when you book, with one of the payment methods shown at checkout.

To keep things smooth for every guest, please review the policy below. It differs by group size.

Individuals & small groups (1–9 people)

• Full refund — cancel more than 72 hours (3 days) before your session.
• 50% refund — cancel between 24 and 72 hours before your session.
• No refund — for cancellations under 24 hours’ notice, or for no-shows.

Large groups (10 or more people in one booking)

• Full refund — cancel at least 14 days before your session.
• 50% refund — cancel less than 14 days but at least 72 hours before your session.
• No refund — for cancellations under 72 hours’ notice, or for no-shows.

How to cancel or reschedule

Just reach out to us directly:

• Phone / WhatsApp: +60134851228
• Email: tour@outdoorgate.asia

Your safety and your enjoyment come first. If we have to cancel on the day of the activity:

• Bad weather ⛈ If we call it off due to unsafe conditions — a thunderstorm or strong winds — you can either reschedule for another day free of charge, or take a 50% refund.
• An issue on our side In the rare case we cancel for an operational reason (say, guide availability or an equipment problem), you can reschedule free of charge, or take a full 100% refund.

Either way, we’ll be in touch as early as we possibly can.